Most Outstanding Tour Operator (Offline) Carnation Travels

Posted On Feb 19, 2015

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Rajesh Sethi Managing Director, Carnation Travels
 

How do you feel about your company being recognized as the ‘Most Outstanding Tour Operator (Offline) at the Travel & Hospitality Awards 2014?
We feel honoured as the award bestowed on us is highly appropriate since we are striving hard to be recognised as the ‘Most Outstanding and Trusted Tour Operator/ Travel Agent in the Offline segment’. It seems people have truly understood and appreciated the way we are branding ourselves. We also feel proud of the fact that we are the best in the field.

What will you describe as the defining characteristic of your company? What do your customers value most about your company?
The transparency exhibited when bookings are finalized and personalized and the friendly service thereafter, which is rarely available at other Travel Agencies is what sets us apart.

What has been the long-term vision of Carnation Travels?
To have a data base of clientele who have faith in our services and repeatedly give us the opportunity to plan their Tours/ Holidays and at the same time managing to give personalized service to each one of them.

What advice would you like to give to young travel professionals who desire success in this industry?
To be very transparent and honest to the customers which will be highly beneficial for their success in the long term.

"We feel honoured as the award bestowed on us is highly appropriate since we are striving hard to be recognised as the ‘Most Outstanding and Trusted Tour Operator/ Travel Agent in the Offline segment’. It seems people have truly understood and appreciated the way we are branding ourselves. We also feel proud of the fact that we are the best in the field.

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