Most Outstanding B2B Entrepreneur of the Year

Posted On Feb 19, 2015

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Jaal Shah Founder & Group Managing Director, Travel Designer Group

Founder & Group Managing Director, Travel Designer Group

How do you feel about being honored as the ‘Most Outstanding B2B Entrepreneur of the Year’ at the Travel & Hospitality Awards 2014? What does winning this award mean to you?
I am honored that TnH, rewarded me with the ‘Most Outstanding B2B Entrepreneur of the Year’ Award in the recent award ceremony held in New Delhi. It’s a privilege, awards like this makes you believe that you are on the right track and people are not only noticing but appreciating the work you are doing. We as a company always believe in continuous improvement, acknowledgement and appreciation like this definitely motivates our efforts.

What factors led you to achieve such an outstanding position in the industry?
I always believed in one thing - Whatever you can do, or dream you have, work on it and action it. Boldness has genius, power and magic in it. So, once the idea to start up something on my own hit my mind, I was ready for it and was also prepared to face all the challenges related to it. Needless to say that success is something that doesn’t come easily; you need to sweat hard to earn that. We have faced lot many challenges in reaching this milestone and every challenge has made us more energetic and we have bounced back harder and on a stronger note.

How do you achieve and maintain excellence in your services and operations?
Apart from innovation, service plays a very important role for us. In order to better serve our travel partners we have aworld class operations team in our head office and branches, which always make sure that they respond quickly to the queries of our travel partners and help them at each and every step. We also have set standards and guidelines which they adhere to make the process smooth.

What makes your company a preferred choice among your clients?
Competition and competitors are there in every business, but the main point is how you differentiate yourself from others. We as a group always believe in offering best services with dedicated support team, innovative products and state of the art technology to our customers.

What advice would you like to give to next generation travel professionals who desire success in this industry?
I will only say one thing, whatever you do, you need to have a clear vision to achieve it. Work on it with absolute passion, honesty and enjoy the same, till the time you accomplish your target.
ree key mantras for anyone willing to mark their presence in the industry. In a domain like travel and hospitality, it is imperative to address customer needs and enhance their overall experience to achieve success.

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